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Parcelforce or Parcelfarce?

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"This story couldn’t have come at a worse time for me," he says. "I’ve been desperately trying to get hold of an important package that was sent via Royal Mail for overnight delivery yesterday. Unfortunately, due to a postal strike in our area, there’s no way to get it delivered. Worse, there’s not even a way to collect it. I’m not really surprised by Parcelforce’s error – it seems like the only people who don’t take data protection seriously are government bodies. A national ID database terrifies me.

"It’s great that Parcelforce has apologised but, to me, these are hollow platitudes. Who’s responsible? What price will they pay? Without genuine commercial pressures these mistakes happen again and again with seemingly no consequences for those involved. Parcelforce? Parcelfarce, more like."

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