We’ve taken a look at some of the prominent ways that consumers have turned to Twitter to voice rather peculiar concerns, and the excellent responses they’ve received.
Ending the year like a social media god, Virgin Trains didn’t fail one of its loyal disciples and answered their digital prayer in an instant. 16-year-old Adam Greenwood was doing “a reasonably large poo” in the toilet while on a Euston to Glasgow route last month, though disaster struck and he realised the cubicle was without loo roll. Not wanting to shy away and panic, Greenwood took to Twitter to make @VirginTrains aware of the lack of supplies, which the account responded to within two minutes.
It resulted in a suited steward visiting carriage J, as promised, to make a fresh delivery of tissue just moments after. With the story going viral, another Twitter user asked Virgin if they could deliver pizza, which resulted in @Dominos_UK suggesting a toilet paper and pizza venture.
@AdamPlaysYT Which coach, Adam? ^MW — Virgin Trains (@VirginTrains) December 2, 2014
@VirginTrains J thank you — Adam (@AdamPlaysYT) December 2, 2014
@AdamPlaysYT We’ll send someone down to you ^MW — Virgin Trains (@VirginTrains) December 2, 2014
@AdamPlaysYT We weren’t going to let this issue become #PooGate 😉 ^MW — Virgin Trains (@VirginTrains) December 2, 2014
@VirginTrains Can I have some pizza? ud83cudf55 — Jake (@TheHexoKid) January 7, 2015
@VirginTrains @TheHexoKid You supply the toilet paper – we’ll supply the pizzas. Together we will be unstoppable! — Domino’s Pizza UK (@Dominos_UK) January 7, 2015
Morton’s The Steakhouse
Back in 2011 when Twitter wasn’t as widely adopted as it is now – it had 100m monthly active users versus today’s 284m – NYC steakhouse Morton’s stared straight down the barrel of a loaded social media challenge, which was thrown down in jest by entrepreneur and investor Peter Shankman.
The businessman had a long day with a flight departure from Newark to Florida at 7am and an expected landing time back in the Big Apple at 8pm, so sent a tongue-in-cheek tweet-based order to the eatery before departing the Sunshine State that asked for an airport delivery upon arrival. Without warning, his wish came true. Shankman was greeted by a tuxedo-wearing member of staff from Morton’s who had arrived with steak, sides and silverware. Some people were blown away by the results, Shankman included, who said he believes he received the service as a result of being a loyal customer and the company’s top CRM system. Meanwhile, others said it was a marketing ploy given his following of more than 100,000.
Click over to page two to see three more examples of extreme customer service… By Zen Terrelonge
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