Real Business Christmas Countdown: The Best of 2014: 11 December

Day ten included the UK’s top exports, how Hungryhouse planned to beat Just Eat and some of the most terrible, yet oddly amusing, intern mistakes. However, we commence onto today’s latest roundup:

News: The best and worst high street shops

From Lush to Apple and the Disney store, customers rated high street shops on price, products, service and after sales/returns based on their last visit. What came to light, and has often been stressed, is that customers praise the ‘personal’ aspect of customer service and are drawn to staff who are both friendly and helpful. This isn’t something that’s likely to change in the future. But taking these reviews into account will certainly help numerous SMES trying to topple the ‘big boys’.

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Interview: Mumsnet founder: “My business plan was worthless”

Real Business talked to entrepreneur Justine Roberts, who has taken the business from dotcom bubble burst chaos to the nation’s biggest parental chatroom. “Advertising rates crashed and the business plan I’d sweated over wasn’t worth the paper it was written on,” she explains, talking about her biggest set-back.

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Opinion: What India’s election results mean for British businesses

Spectacularly, 814m Indians voted in what is now dubbed as the ‘largest election ever’. That’s 18 times the voting population of the UK! But how did this impact British businesses, you ask? With Modi’s win he had to deliver some quick wins to keep the positive sentiment going. And, according to Arbinder Chatwal, ead of the India Advisory Services Group at BDO LLP’, there was talk of a “Modi bounce” – a revived interest in local investment and significant goodwill from international partners such as the UK, USA and EU.

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Surreal Business: 12 hilarious interview answers

The interview process is possibly one of the most important steps towards creating a business. Afterall, without a great team working beside you, no matter how great the idea, you may not succeed. But there’s one thing employers should be aware of: the need to stick to a job because you simply need the money is no longer an absolute need for employees. They now have the option to choose where they’d like to work, even if they may not be good in that area. This has yielded some amusing results.

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