My role as the UK’s small business commissionerMy role is to help to tackle the culture of paying late, and to take on small business complaints about late payment by their larger customers. I also hope to build confidence so that small businesses feel they can challenge their larger business clients about late payment.
Holland & Barrett: They deserved to be shamed for their actionsThis week I used the powers available to me to ‘name and shame’ high street giant, Holland & Barrett after they paid their small supplier 37 days outside of its contractual agreement of 30 days, for a £15,000 invoice. Holland & Barrett like to portray themselves to consumers as an ethical business. I would expect a company which valued its ethical products to maintain standards across its relations with both its consumers and the business’ supply chain. Holland & Barrett’s published payment data shows they took an average of 68 days to pay their invoices and 60% of invoices were not paid within agreed terms. This is a real issue for small businesses that depend on contracts with the big high street businesses for their livelihood.
Since the publication of my report, Holland & Barrett have agreed to work with me to improve their payment practices, particularly for small suppliers.This is a positive step which has the potential to help a lot of Holland & Barrett suppliers. I intend to publish an update to my findings by the end of the year and would welcome any evidence from existing or prospective suppliers on Holland & Barrett’s payment practices.
Amplifying the late payments conversation for SMEsI hope that by publicly revealing the persistent poor payment behaviour of big businesses we will start to tackle the imbalance of power and bring about the cultural change that is desperately needed. I not only want to highlight bad practice but also showcase ethical payment. This is a watershed moment and I hope that small businesses will feel more confident in coming forward and opening up about the poor payment practices they face.
Share this story