From advice and connection to mobile optimisation, here are eight top customer service trends as outlined by analysts Forrester.
On 31 January 2014, The Collective Redundancies and Transfer of Undertakings Regulations 2014 come into force. Despite earlier publicity suggesting that there would be significant changes to the TUPE regime, the amendments provided for in the Regulations are relatively minor in nature.
2013 will be known as the year that the dust settled on some of the fundamental issues in mobile advertising: programmatic (in), the cookie (on its way out), and brand spend (coming on strong). The way the dust settled tells us quite a lot about how the market will develop in 2014 and beyond.
As we enter the last few days of 2013, we turn our focus to the New Year and look forward to what may be lying ahead in the rapidly evolving digital world. What new techniques will we need to learn Which technologies are set to take off And how can online marketers turn these advances to their advantage
Content marketing That’s the bit of your marketing where you, ahem, use content. We're talking blogs, press releases, videos and articles. It’s a vital part of any digital marketing strategy.
E-commerce will get bigger than ever next year – here are the seven trends you need to look out for.
While the majority of London SMEs are optimistic about growth in 2014, the rest of the country is more reserved.