CEO heads that rolled in 2018 – and what we can learn from them
With the accountability of leaders being a major theme, Ortus Strategies’ José Hernandez unveils lessons from 2018 CEO mistakes.
Starbucks has definitely trumped United Airlines in the apology department
Two black men were arrested at a Starbucks in Philadelphia for reasons no one can explain. They were allegedly waiting inside the store to meet someone before the police took them away. After footage of the ordeal came to the surface, Starbucks took quick action.
The data management dilemma – and how to overcome it
Mike Richardson, managing director EMEA at Maximizer CRM, outlines some key dos and don’ts to help bosses navigate their way to successful data management.
As in the military, accountability is crucial for high performance in business
Mutual accountability is the hallmark of a high performing team. Members recognise that taking joint responsibility for their actions and achievements leads to trust, a fortified commitment to goals and a happy ship. Taking a look at the military would give you a better look at how it works.
Get on top of risk in an age of increasing personal responsibility
The corporate environment is changing, with leaders facing increasing personal responsibility for the reputations and ethical standing of the organisations they oversee.
Drugs, theft and violence blighted the last few years of my business
Continuing with her series of articles charting the end of her furniture building business, Jan Cavelle describes how toxic members of staff created a self-perpetuating cycle of violence and destruction.
The New Year rules to managing performance
A New Year is upon us and many employees will be thinking about ways to boost their career – new opportunities, challenges and learning experiences, so now’s an ideal time to ask yourself, “are managers actually managing performance effectively?”
Who takes accountability for the insider risk?
Insider threats – threats from people who exploit legitimate access to an organisation’s assets – now comprise more than half of all cyber security incidents. However, many businesses simply don’t have adequate safeguards in place to detect or prevent attacks involving insiders.
Elton John’s Dolce & Gabbana attack shows impact smaller firms could have
When encouraging small and growing business to listen carefully to the words of Elton John, let's not conjure up ideas of printers, clothes designers and hi-tech startups singing "Nikita" with arms swaying side to side.
The importance of accountability in people management
Many a business owner, myself included over the years, bemoans the lack of accountability of their staff. We all know from the text books that the companies which buy into shared accountability are more productive, more successful.
Who holds you to account?
Employees are sacked for failing to perform. But when it’s your own business, you get away with it. That has to change.