Using a mere price-point to differentiate airlines will no longer cut it in the search for passenger growth and profitability. It’s time to focus on offering customers a great experience.
When it comes to fixing reputational damage, two sectors are working overtime – and it’s all because of lack-lustre customer service.
Tech startup Seatfrog has secured a AU$1.2m seed round to support the launch of a new live bidding platform, which will allow travellers to compete for last-minute flight upgrades ahead of takeoff – ideal for those with a love of business class.
Budget airline Ryanair plans to concentrate on luxury as a new avenue of business growth, providing a private charter service for corporate and group bookings in a bid to win over high fliers.
We sat down with Norwegian Air's UK head of sales Dominic Tucker to discuss what the airline believes are the chief demands of business travellers and why the US is now easier than ever to access.
easyJet has set course to prove the sky is the limit without a glass ceiling in place by introducing the Amy Johnson Flying Initiative, which is designed to boost the number of women taking on the role of commercial airline pilot.
Two years after buying Island Air to help people fly from other Hawaiian islands to the Larry Ellison-owned resort destination Lanai, he is looking to sell, according to Rick Daysog at Hawaii News Now and airline industry historian Peter Forman.
While each of three shortlisted proposals for expansion in London were deemed credible options by the Airport Commission in a new report, it "unanimously concluded" the third Heathrow runway would be the best for the UK.
The lead singer of heavy metal band Iron Maiden has travelled to East Africa to help relaunch Djibouti's former flag carrier Air Djibouti.
Low cost leisure airline Jet2.com surprised 180 customers with personalised gifts upon their arrival back the gloomy UK after a holiday in Alicante.
Air New Zealand have revealed a 'Most Epic Safety Video' for its customers, showcasing its Middle-Earth ties.
