As many organisations hide behind COVID-19 for poor customer service, Abbie Heslop shows how to buck the trend using artificial intelligence.
AI has a lot of benefits, but how can it aid the lives of SMEs?
Sainsbury’s launched its first ever till-free shop. No checkouts, no queues, no stress. But what does this mean for retail staff?
Is there a way to compete with online retail giants? According to Stephen Ball, most certainly – if you invest your all in customer service.
According to Gary Richardson, MD of emerging technology at 6point6, thinking like a VC will help companies integrate AI in the most efficient way possible.
A new report suggests that businesses must prepare for AI technology integration now, or lose out later
As a trend, the future of Artificial Intelligence has been debated and talked about in the human resource circles for a while now. A few years back, AI was technology seen only in Hollywood movies. Now it is facing us, and we don’t know that much about it in real life.
Manufacturing businesses are being urged to look beyond doom-laden warnings about the impact of Artificial Intelligence on millions of factory jobs and embrace new technology.
MyTamarin is a London-based childcare startup that borrows the ingenious compatability-based approach used by dating apps to match parents to childminders.
Britain seems to be a reservation nation when it comes to AI, and if it truly wants to be known for being a leader in AI, it will first have to tackle consumer perceptions.
We all watched as the business world descended into an unprecedented panic over GDPR and what would happen upon being non-compliant. But there are technological advances on the horizon with far more terrifying consequences, says Real Business columnist Jan Cavelle.
In the First Industrial Revolution, production line workers lived in the fear that they would be replaced by machines. Now, in the Fourth Industrial Revolution, the rise of artificial intelligence has created anxiety over job loss. Redwood Software’s Neil Kinson shares five skills we’ll need to outperform robots in the age of automation.