Stop blaming COVID-19 for poor customer service
As many organisations hide behind COVID-19 for poor customer service, Abbie Heslop shows how to buck the trend using artificial intelligence.
Could AI finally help close the trade finance gap for SMEs?
AI has a lot of benefits, but how can it aid the lives of SMEs?
Do retailers still need people at the tills? Backlash from the first till-free Sainsbury’s
Sainsbury’s launched its first ever till-free shop. No checkouts, no queues, no stress. But what does this mean for retail staff?
Customer experience: The key to beating online giants
Is there a way to compete with online retail giants? According to Stephen Ball, most certainly – if you invest your all in customer service.
Think like a VC – and other tips on harnessing AI in business
According to Gary Richardson, MD of emerging technology at 6point6, thinking like a VC will help companies integrate AI in the most efficient way possible.
AI is coming to all businesses – get prepared
A new report suggests that businesses must prepare for AI technology integration now, or lose out later
How to maximise your returns from artificial intelligence-powered HR
As a trend, the future of Artificial Intelligence has been debated and talked about in the human resource circles for a while now. A few years back, AI was technology seen only in Hollywood movies. Now it is facing us, and we don’t know that much about it in real life.
Why companies should allow intelligent machines to do simple low margin work
Manufacturing businesses are being urged to look beyond doom-laden warnings about the impact of Artificial Intelligence on millions of factory jobs and embrace new technology.
MyTamarin: Can the ‘match.com for childcare’ shake up how parents find support?
MyTamarin is a London-based childcare startup that borrows the ingenious compatability-based approach used by dating apps to match parents to childminders.
With AI perceived to be a bigger threat than nuclear weapons, tech bosses have their work cut out for them
Britain seems to be a reservation nation when it comes to AI, and if it truly wants to be known for being a leader in AI, it will first have to tackle consumer perceptions.
Recent technological advances are more frightening than GDPR
We all watched as the business world descended into an unprecedented panic over GDPR and what would happen upon being non-compliant. But there are technological advances on the horizon with far more terrifying consequences, says Real Business columnist Jan Cavelle.
5 ways to future-proof your job in the age of automation
In the First Industrial Revolution, production line workers lived in the fear that they would be replaced by machines. Now, in the Fourth Industrial Revolution, the rise of artificial intelligence has created anxiety over job loss. Redwood Software’s Neil Kinson shares five skills we’ll need to outperform robots in the age of automation.