To improve our working capital, I'm thinking about banning cheques in all our stores – they only add to the delay with payment. Have you done this? And if not, why not?
Q: I???m considering share options for my staff, but where do I draw the line? Should I offer share options to directors/senior staff only, or to all employees?
Q: My sales team performed really well in our last financial quarter so I took them for a celebratory night out. But the bill is three times what I expected. Is it bad form to ask them to contribute?
Q: One of our clients hasn’t paid us for the work we did four months ago, despite a flood of letters/emails/phone calls from us. They’re one of our biggest customers and I don’t want to wreck the relationship. What would you advise?
Q: My co-founder is loading one of our senior female team members with menial, secretarial jobs. It???s not why we hired her and, frankly, it???s degrading. What should I do?
Question: I’m quite traditional in my approach to work attire. I’ve noticed that some of the younger members of my sales team no longer bother with ties; some even turn up in jeans! Am I just being old-fashioned, or am I right to introduce a dress code?