Peter Tuvey, co-founder of Fleximize, believes that business is about more than just the product, the technology or service – it’s about creating personal customer relationships. Here, he discusses whether automation is a threat or an opportunity.
Joachim Horn, founder and CEO of SAM Labs, discusses how and where the new budget seeking to address the digital skills gap should be placed to ensure future generations excel in the workplace.
We look at the most likely business trends of 2018. There are many buzzwords and new technologies to consider, but the overwhelming theme is data, the gathering of data and the protection of any data you hold and process.
It’s not all doom and gloom. This demand for robotics is in fact an enabler, and will assist people in the tasks that they are already carrying out – the UK needs to realise this.
Today, bosses must navigate a constant flux of new policies, technologies and competition to stay profitable and grow their companies. And, for organisations of all sizes, a key change is already on the horizon – the rise of the millennial leader.
Considerations for any growing business looking to improving the way things are done through AI technologies and automation.
As the Taylor report on employment in the modern economy highlighted, our workplaces are changing rapidly. And some of the biggest drivers of that change are automation, robots and artificial intelligence.
With continued growth each year, Receipt Bank has received a $50m Series B investment to take its automated bookkeeping platform to the next level.
While most of us worry about the impact workplace automation will have, companies within the FTSE 100 already have “high-level” plans in place to make the most of it – but don’t intend to share.
Staff have long feared that automation would eventually lead to the end of their careers, and this concern now seems to have stretched to the management side of business. But are there really jobs that robots will make obsolete? According to RS Components, only a few at first.
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.