How to run a call centre

Many of us have worked in one before, all of us have been on hold trying to reach one: call centres are a notorious source of horrendous customer service. Could we make them better” Joshua Boyd says yes, we can.

Wonga Future 50: Semafone

The UK has a strong track record in developing security and anti-fraud software (cf, Sophos, nCipher and others). Semafone is bringing similar skills to credit card payments.