In any business, it is important to make it easy for customers to contact your company. There are a host of reasons for this, but the one that business leaders should focus on is the goal of ensuring customer satisfaction.
Over the past decade, organisations have stepped up their defences against criminal activity. With a commitment to protecting customers and their data, businesses are increasingly improving this line of defence as cyber attacks grow more sophisticated.
A new Which? survey said Lush has the best customer service in the UK, with Scottish Power trailing in last.
Customer satisfaction is the key to the long-term success of any business. But according to Dave Millett of Equinox Communications, far too many companies annoy and frustrate their customers before they even speak to them!
Call centres are separating sales and customer care. If you're working with a sales team operating from a script, then you won't be able to build relationships with clients.
Many of us have worked in one before, all of us have been on hold trying to reach one: call centres are a notorious source of horrendous customer service. Could we make them better? Joshua Boyd says yes, we can.
The UK has a strong track record in developing security and anti-fraud software (cf, Sophos, nCipher and others). Semafone is bringing similar skills to credit card payments.
Call centres – your time is up