Shortly after Tesla founder Elon Musk questioned Mark Zuckerberg’s understanding of the dangers relating to artificial intelligence, Facebook pulled the plug on a chatbot experiment.
The tech-world flavour of the year is AI, which is made up of two sub-technologies of natural language processing and machine learning. Undoubtedly you have heard of chatbots and conversational marketing because most businesses are testing or using it.
In a convenience-driven society, the chatbot is absolutely essential for keeping customers engaged and satisfied with your brand.
Last year the tech press was obsessed with chatbots – artificial intelligence driven chat programs . It seemed to be all techies could talk about, but this year’s poised to introduce a new, more subtle shift to businesses around the world: chatops.
From Facebook’s launch of enterprise chatbots on its Messenger app, to Google and Amazon introducing virtual assistants into the home, 2016 has given rise to the battle of the bots.