Complaints

Dealing with online complaints – protect your digital reputation
4 Min Read
By Letitia Booty
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The form your grievance and disciplinary procedures should take
5 Min Read
By Shané Schutte
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The telecoms industry saw the second most complaints in 2016
3 Min Read
By Shané Schutte
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In the eye of the beholder: Six complained-about adverts experts don’t agree are offensive
3 Min Read
By Shané Schutte
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HMRC feels the wrath of Twitter generation
3 Min Read
By Hunter Ruthven
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Why do so many UK companies still get customer service so wrong?
6 Min Read
By Jon Cano-Lopez
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Tesco tops list of supplier complaints, but is improving under Dave Lewis
4 Min Read
By Rebecca Smith
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How to handle the parents that have hijacked social media
4 Min Read
By Shané Schutte
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Brits are losing £775m per year by failing to complain to retailers
2 Min Read
By Shané Schutte
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Responding to a customer complaint? Don’t take yourself too seriously
1 Min Read
By Staff writer
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How to deal with customer complaints on social media
5 Min Read
By Christopher Goodfellow
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Richard Branson: The best Virgin Atlantic complaint letter EVER
3 Min Read
By Rebecca Burn-Callander
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