Slow consumer demand on the high street is combining badly with spikes in inflation to create a tricky situation for business owners, who are spending less time planning for Brexit as a result. Whether or not this is “head in the sand behaviour is up for debate.
From globalisation to social media and content, here are this year's top business trends that will help you stay ahead of the game and boost your company's profits.
In this “omnichannel” age, it's all about focusing on the consumer’s experience as they journey across all shopping channels; such as email, phone, chat or instore. This includes customer service.