Contact Centre

Humans shouldn’t sound like robots: Customers want you to identify and understand emotions
5 Min Read
By Staff writer
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The story of the IT manager and the six golden rules
3 Min Read
By Staff writer
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Automation is the way forward
Changing the rules of engagement: How automation is shaping the future of customer service
8 Min Read
By Rafael Cortes
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Putting contact centre customer engagement within your reach
Putting customer engagement within the reach of your contact centre
10 Min Read
By Rafael Cortes
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Disrupting productivity sounds bad, but Genius PPT did just that to improve business operations
3 Min Read
By Zen Terrelonge
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