As many organisations hide behind COVID-19 for poor customer service, Abbie Heslop shows how to buck the trend using artificial intelligence.
A team of experts unveil the emerging tech trends that will change the way you interact with your customers.
Britons tend not to be too vociferous when it comes to complaining. But this is all changing, says Real Business columnist Charlie Mullins.
Naeem Arif explains the key strategies needed to deliver successful customer service over the Christmas period.
These days there are so many ways to stay connected to your customers, it can be hard to know where to start. Chatbots sound cool, but will they offer the right level of service?
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
From automation to global communication, nothing is driving business growth like technology, explains Real Business writer Jessica Foreman.
Hilco recently bought Homebase for a shocking £1. House of Fraser is closing down 31 stores and Toys R Us and Maplin went into administration in February. But how have these household names plummeted to such lows?
Chris McClellan, CEO at RAM Tracking, explains why customer service still remains the most valuable weapon in your digital strategy.
Christopher Ward co-founder Mike France explains why he doesn’t look at negative reviews as something to hide from in today’s digital age.
With thousands of punters visiting Flight Club each week, and award wins raining in, Real Business stepped up to the oche to check out a truly unique growing company.
Small business owners have voiced concerns over bank branch closures, poor customer service and a lack of understanding about SME requirements.