These days there are so many ways to stay connected to your customers, it can be hard to know where to start. Chatbots sound cool, but will they offer the right level of service?
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
From automation to global communication, nothing is driving business growth like technology, explains Real Business writer Jessica Foreman.
Hilco recently bought Homebase for a shocking £1. House of Fraser is closing down 31 stores and Toys R Us and Maplin went into administration in February. But how have these household names plummeted to such lows?
Chris McClellan, CEO at RAM Tracking, explains why customer service still remains the most valuable weapon in your digital strategy.
Christopher Ward co-founder Mike France explains why he doesn’t look at negative reviews as something to hide from in today’s digital age.
With thousands of punters visiting Flight Club each week, and award wins raining in, Real Business stepped up to the oche to check out a truly unique growing company.
Small business owners have voiced concerns over bank branch closures, poor customer service and a lack of understanding about SME requirements.
Not afraid to get his hands dirty on the shop floor, Mike France explains why the seasonal rush helps bring everyone together to meet the customer needs.
Despite recent doom and gloom claims, the high street isn’t dead. After years of people shouting “long live online”, 85 per cent of retail still takes place offline and with more pure online retailers than ever launching bricks and mortar spaces; the question is why?
As Four Seasons has climbed from modest beginnings to its current luxury position, founder Issy Sharp has insisted that “nice folks” are central to brand success.
Good customer service means offering a hand to hold through the initial sign up or switching process, as well as good problem-solving and account management throughout the life of the contract.