Stop blaming COVID-19 for poor customer service
As many organisations hide behind COVID-19 for poor customer service, Abbie Heslop shows how to buck the trend using artificial intelligence.
Customer experience is about to take a different shape
A team of experts unveil the emerging tech trends that will change the way you interact with your customers.
Are your customers always right? Taking pointers on service from Mr Selfridge
Britons tend not to be too vociferous when it comes to complaining. But this is all changing, says Real Business columnist Charlie Mullins.
Ways to deliver First Class customer service over Christmas and New Year
Naeem Arif explains the key strategies needed to deliver successful customer service over the Christmas period.
Chatbots can offer 24/7 customer care – but is the level of service up to scratch?
These days there are so many ways to stay connected to your customers, it can be hard to know where to start. Chatbots sound cool, but will they offer the right level of service?
Mastering the human and robot mix: The key to great customer experience
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
Investing in technology – why it can make or break your business
From automation to global communication, nothing is driving business growth like technology, explains Real Business writer Jessica Foreman.
Why legacy high street businesses like Homebase and House of Fraser are dropping like flies
Hilco recently bought Homebase for a shocking £1. House of Fraser is closing down 31 stores and Toys R Us and Maplin went into administration in February. But how have these household names plummeted to such lows?
How SMEs can improve the customer service experience online
Chris McClellan, CEO at RAM Tracking, explains why customer service still remains the most valuable weapon in your digital strategy.
Negative reviews from customers are a window into my business
Christopher Ward co-founder Mike France explains why he doesn’t look at negative reviews as something to hide from in today’s digital age.
Dark rooms and warm pints? Not for Flight Club and its darts renaissance
With thousands of punters visiting Flight Club each week, and award wins raining in, Real Business stepped up to the oche to check out a truly unique growing company.
SMEs say banks are too focused on profits over customer service
Small business owners have voiced concerns over bank branch closures, poor customer service and a lack of understanding about SME requirements.