Customer Service

The Chat Shop relies on fast recruitment
Getting fast recruitment right when staff are the face of a brand
6 Min Read
By Letitia Booty
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Angry customers
Why does my business have such angry customers?
6 Min Read
By Staff writer
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Costa staff throw reputation recovery efforts down the drain by demonstrating lack of empathy
5 Min Read
By Shané Schutte
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New hotel gives staff training unique work hard, play hard twist
4 Min Read
By Shané Schutte
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Becoming one of the UK’s top SMEs to work for
6 Min Read
By Staff writer
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Why customer service is so important in a digital world
6 Min Read
By Staff writer
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What SME owners can learn from 100 top CFOs’ business strategies
5 Min Read
By Staff writer
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Harnessing the power of contact centre automation for a positive customer experience 
7 Min Read
By Rafael Cortes
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English Cream Tea Company
English Cream Tea Company: Delivering Britain’s greatest export around the world
6 Min Read
By Letitia Booty
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Automation is the way forward
Changing the rules of engagement: How automation is shaping the future of customer service
8 Min Read
By Rafael Cortes
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Compensation culture
Crooked returns and compensation culture now rife in Britain
7 Min Read
By Jan Cavelle
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Why Brits complain about the service provided by telecoms providers
5 Min Read
By Shané Schutte
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