Customer Service

Rather than cutting costs, CFOs are upping investment to increase competitive advantage
3 Min Read
By Shané Schutte
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Audi dealership shifts luxury up a gear with in-showroom beauty salon
2 Min Read
By Zen Terrelonge
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The cost of failing to meet customer expectations
5 Min Read
By Staff writer
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The perfect chatbot should keep customers talking
5 Min Read
By Staff writer
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GDPR
GDPR – necessary evil or best thing to happen to brand-customer relationship?
5 Min Read
By Staff writer
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Don’t give up too early: You may be ahead of the mainstream
7 Min Read
By Richard Blanford
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How to use Instagram
How to use Instagram successfully as a small business
5 Min Read
By Staff writer
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The telecoms industry saw the second most complaints in 2016
3 Min Read
By Shané Schutte
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Manufacturing industry
Mobilising manufacturing industry field services for better customer outcomes
6 Min Read
By Staff writer
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Random acts of kindness as a business strategy
5 Min Read
By Steve Byrne
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You’ll leave your spouse before switching broadband providers – all because of fear
4 Min Read
By Shané Schutte
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Business lessons from Star Wars: How to become a Jedi company
6 Min Read
By Staff writer
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