Methods of persuasion: Getting people to do what you want
Wouldn’t it be wonderful if you mastered the power of persuasion, whereby you inspired people to do exactly what you want, when you want?
The age of emotion: The biggest customer experience opportunity
Dennis Fois, CEO of customer engagement specialists Rant & Rave, discusses how emotion is the next level for customer experience.
The principles that differentiate great leaders
According to author Alan Watkins, there are certain qualities that, when developed, can dramatically improve any individual’s ability to lead successfully.
Do empolyers need emotional intelligence to inspire staff?
Facial expressions can be key to building business relationships and reading a work situation effectively, according to business neuroscientist Lynda Shaw.
Do empolyers need emotional intelligence to inspire staff?
Facial expressions can be key to building business relationships and reading a work situation effectively, according to business neuroscientist Lynda Shaw.
Charlie Mullins: Labour leadership battle and Ashes victory show passion rules over emotion
Passion is a trait which must be harnessed by business leaders, and complemented with diligence, to make sure emotion does not run amok and put operations at risk.
How to grab your customers’ attention in two seconds – without mentioning sex
Can you grab my attention in three seconds without saying the word "sex"? How about trying the same feat in two seconds, or even one?