“COVID-19 for me is just another event. How you respond to this event is what will separate your business from the rest.” So says serial business advisor and author, Geoff Hudson-Searle, sharing his top 2021 business predictions.
Emotional intelligence is a vital element to understanding customer needs. Colin Hay, VP sales at Puzzel, explains how contact centres that blend technology with the human touch will reap rewards in the digital age.
British SME bosses all face the same headwinds. In many ways it can be argued they are turning into a full-blown storm. The natural reaction for some may be stress and trying in vain to not pull their hair out in frustration.
Does what we refer to as "emotional intelligence", "intuition", or that oh so familiar "gut feeling" need to be taught? This is a question that Ben Houghton, director and founder of Noggin, sets out to answer.