The way businesses interact with customers has drastically changed in the last decade, due to the rise of mobile and other technologies.
As location is the most accurate indicator of human intent, businesses are recognising that with location technology insights, they can get a picture of their customers? real world behaviour both now and in future, not just their online behaviour.
With expectant consumers to drop a brand at any moment, good customer service is now a multifaceted discipline, argues Jan Cavelle.
Where the insurance sector is concerned, it is safe to assume that, for consumers looking for a new insurance policy, websites are the first port of call, whether on a pc, laptop or smartphone, regardless of the device they eventually purchase from.
When the new look Consumer Rights Act was introduced in 2015, it gave birth to a world where the customers have the power. The “biggest shake-up” in consumer rights laws in a generation saw UK consumers have more rights and protection after they?ve purchased goods and services, than ever before.
As Britain?s ecommerce market matures, many savvy retailers are looking internationally to drive sales and growth this year ? and the US ecommerce market is on the radar.
UK-based Japanese firm Kajima has a wealth of experience in developing and managing projects that span a full range of sectors – and also has its hooks in the property investment landscape. Triggering our curiosity, we spoke with FD Nigel Chism to discuss the challenges that come with handling such a multi-faceted business.
Entrepreneurship has been the catchword of the last ten years and politicians have heralded it as the solution to our various economic problems – from decreasing the number of jobless Brits to the incredible success of businesses in a period of uncertainty.
Sitting at home watching Usain Bolt saunter into a packed stadium then sprint the 100 metres in super-human time, it’s easy to feel that life as an Olympic athlete is worlds apart from those of us who sit behind a desk running a business.
What’s all the fuss about managing expectations with employees? It’s a simple exercise with many benefits, right?
Being a professional in a consumer-facing industry can feel like standing in the path of an avalanche – a constant stream of new products, services, campaigns and more pour into the marketplace every day. Meanwhile, the expectations of your customers cycle ever higher.
The June 2015 edition of the Allstate/National Journal Heartland Monitor Poll found that while young and old differ in terms of reaching fulfillments in life they converge on one key point: it is harder for young people today to get started in business. This echoes the situation that Britain has found itself in as well.