Adam Reynolds takes a look at the process of employee onboarding and explains why it can protect the personnel investments a business makes.
Does your business have a corporate dress code? If so, there may be an uprising from staff as a third believe that the days of specifying attire should be left to the schoolyard.
Staff welcome packs can feel like being read the riot act, so we’ve found the companies that have quite literally turned initiations on their head.
First impressions are everything, particularly when you’re a nation of customer service providers, says Jo Causon, CEO of the Institute of Customer Service.
What if I told you that the next time you walk into a business meeting, you should turn down that stiff handshake and embrace your client – potentially a complete stranger – with a compassionate, embracive, six-second hug… crazy, right?
Whether we like it or not, first impressions count. This is nowhere more true than in business, where first impressions determine how well a product or service attracts and retains customers.