The retail sector is buzzing with discussion regarding the constant challenge of meeting growing consumer expectations and the weight that businesses should give to each of these expectations.
Over 160 UK tech founders and entrepreneurs were interviewed by the UK Innovation Hub to help provide an understanding of the challenges they face, and the role of investors in overcoming them.
The importance of delivery for retailers appears to be obvious; when the customer purchases an item, it needs to be delivered to them. While this is indeed correct, it portrays delivery as a side consideration on the e-retailing process, which is wrong.
At Lenstore, there is a motto: “make every customer happy, every time they order”. It means much more than simply building an outstanding customer services team. Any decision we make, in any department, has the potential to make or break our relationship with a customer.
Royal Mail has today announced the launch of its Local Collect "click and collect" service for small businesses.