A new report suggests that businesses must prepare for AI technology integration now, or lose out later
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
The tech-world flavour of the year is AI, which is made up of two sub-technologies of natural language processing and machine learning. Undoubtedly you have heard of chatbots and conversational marketing because most businesses are testing or using it.
Rafael Cortes, head of marketing at Foehn, explains how intelligent integration of cloud phone systems can deliver important business advantages.
In the workplace, simplifying the way in which we undertake key tasks is not only emotionally satisfying, it frees up time for those other parts of the job which might significantly improve productivity.
As a result of mergers, acquisitions and evolutions of technology, many operators have a complex web of systems and processes. This adds a layer of difficulty which, in turn, affects how new services are established and maintained.