I recently decided to move house, bracing myself for one of the big three stress scenarios, right up there with bereavement and divorce. What awaited me was a poor customer experience – unnecessary automation and the unwillingness of staff to listen.
It is important in life to deliver the best results – to maximise on your assets. In terms of business, the most important asset a company has is often its people.
Following the recent spate of government resignations about the new Brexit strategy and Theresa May’s subsequent reshuffle of her top team, Tech City is paying close attention to see what comes next.
With the House of Lords examining the effectiveness of the Bribery Act, Aziz Rahman of business crime solicitors Rahman Ravelli argues that the Act seems unnecessarily hard on SMEs.
When I set up Pimlico Plumbers in 1979, plumbing didn’t have the best reputation, plagued by cowboys turning up in rusty vans. I had to change this perception if I was to stand any chance of winning, and keeping, work.
Litigation funding is going from strength to strength in the UK, after Augusta unveiled a £150 million war chest. However, there is an increasing trend for law firms to float, which gives the company the option of tapping its shareholders to fund litigation cases.
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
The much trumpeted university student fees and loans concoction is bringing on a scandal of biblical proportions. It embraces fraudulent government accounting, a debased admissions system and an army of disillusioned and over indebted graduates. The good news is the City Grump has a modest proposal.
For all my disappointment in the government when it comes to Brexit, I would like to congratulate Work and Pensions Secretary Esther McVey for highlighting the importance of work experience and job placements to both young people and employers.
Arsenal becoming entangled in a Chinese investment fraud is a high-profile and high-value reminder of the way that particular crime can flourish, says Neil Williams of business crime solicitors Rahman Ravelli.
It’s the start of the school summer holidays and the world, for a short while, slows down as “out-of-office” emails outweigh the amount of people at their desks. But while many bosses stress about this period, they should actually be taking leave as well, says columnist Charlie Mullins.
In his resignation speech, Boris Johnson claimed Britain could still negotiate a strong Brexit deal. But the departure of key government members has done little to rally similar faith from business leaders, says columnist Jan Cavelle.