As the man at the helm of Danish retailer Tiger’s UK expansion, Philip Bier is of the belief that the concept of customer loyalty is dead. Instead, the 21st century Woolworths is focusing on achieving a great price and quality customer experience.
Gone are the days of shoppers nabbing a bargain at the January sales alone; retailers now seem to be in a continuous discounting cycle – something Love The Sales aims to capitalise on.
On the back of rolling out its operations into 18 new cities in the UK, Real Business asked Remo Gerber, the UK CEO of taxi app Gett, what he thought the future had in store.
Why firing the bottom 10 per cent of your clients will actually increase your profits.
Your customers really do want to pay you more, says Peter Hill. You just don’t make it easy enough for them.
Pricing expert Peter Hill analyses the psychology of pricing items with a "9" – what works best? £9.99 or a round £10?