With sites like Facebook awash with clickbait and fake news, it’s become increasingly hard for businesses to trust traditional social platforms. Here are nine key trends to be aware of in 2019.
Ray Nolan provides expert insight into how best to deal with the minefield of online customer service and how to manage perceptions.
Are consumers suffering from event shopping fatigue Dare’s Roz Thomas believes so. Here’s why sales aren’t always the solution.
The latest statistics show that it’s not all Christmas cheer for high-street retailers as shopping visits decline further this month.
Tom Everson, head of Paid Media at retail brand Lounge Underwear, tells us why new Snapchat technology is becoming popular among SMEs.
I recently decided to move house, bracing myself for one of the big three stress scenarios, right up there with bereavement and divorce. What awaited me was a poor customer experience unnecessary automation and the unwillingness of staff to listen.
While commentators have long predicted and lamented the death of the high street, its demise has never appeared so rapid as over the past month with John Lewis’s store closures, the shocking takeover of Homebase for just one pound, and Poundworld falling into administration.
“Buy it for life” trend could ease pressure on retailers looking to boost customer conversion and loyalty
Customers are increasingly shopping with retailers that allow them to spread the cost of purchases over a period of months with no additional fees.
Gone are the days of aggressive sales strategies. Here are the five new rules of engagement for sales, as outlined by Maximizer’s DiegoLunardi.
From Maradona’s ?Hand of God , to Graham Poll’s “three yellow cards” and Zidane’s infamous headbutt, the World Cup is never short of momentous events. But as memorable as these are, it’s the constant evolution of the game that keeps us hooked.
Independent UK retailers experienced a surprising 8% sales drop on average over the Royal Wedding weekend, as consumers abandoned high streets up and down the country in favour of watching the televised nuptials.
Will Lovatt, vice president EMEA at LLamasoft, explains why a thorough understanding of the supply chain is vital for the smooth running of businesses.