When someone tells you about a problem, it can be hard not to jump in with suggestions and solutions. But authors Karen Meager and John McLachlan suggest you try these three things first before giving advice as a manager.
Start by identifying your main goals; do they relate to an increase in conversions, revenue or perhaps even site traffic? Here are six steps to achieve lead generation this year.
Have you ever felt that you’ve failed to make people listen in a meeting? Nods and the odd affirmation happen but, whilst you make a sound the words are not being processed by anyone.
The Christmas rush of finalising budgets and planning office parties is firmly out of the way. It’s a time of year when many bosses start putting their corporate social responsibility plans together. But where do you begin?
With the hope of saving SMEs money in 2018, STL Microsoft Training highlighted some of the costliest time management mistakes.
It’s always been up to employees to “wow” the company they want to work for, but we’re starting to see a switch, with bosses fighting amongst each other to hire and retain the best high performers. Pressure has been put on the recruitment strategy.
World Mental Health Day took place in October and for the first time, the focus was on the office environment – a sign businesses are openly recognising the link between mental wellbeing and the modern workplace.
Considerations for any growing business looking to improving the way things are done through AI technologies and automation.
During good economic times, new business was easier to come by – it didn’t really matter if you lost a client as another waited in the wings. But with uncertainty playing a big factor in the corporate world, many are looking at ways to retain customers.
By now you’ve heard about “doing agile”. You hope creating such teams will solve your organisational problems, from missed commitments, bad quality and lack of visibility to stalled innovation. Unfortunately, many bosses find they aren’t getting what they expected from their agile investments.
The All Blacks are one of the most successful sports franchises in history. They appear to work together seamlessly, something most companies dream of when it comes to staff collaboration. But with practice drills not an option in the office, bosses can instead hope to foster such collaboration through connected planning.
In any job sector, there is always a debate of whether technology will overtake human jobs, and the contact centre is no different. These arguments are always made in black and white and assume the workforce will be entirely human or entirely robot.