Rant & Rave chairman Nigel Shanahan made some big changes in 2017, driven by a desire to revolutionise customer feedback to improve brand engagement.
Like many entrepreneurs before him, Nigel Shanahan used a personal frustration as the inspiration for Rant & Rave, now part of Founders Diaries.
Another strong contender for Employer of the Year is Brainlabs, a marketing agency that heavily encourages its staff to engage with charitable work.
Real Business speaks to marketing veteran Jane Frost, head of the Market Research Society, about how SMEs can use evidence to strengthen sales.
Charlie Mullins questions a recent study that shows UK business owners have the shortest working weeks compared to most of Europe.