At Foehn, we re very proud of the cloud communications systems we develop. For a company of our size, some forty employees, we don’t mind saying we re exceptional in being able to offer a total suite of services from our in-house team.
Many SMEs are cautious about investing in new technology and adopting new ways of working. A shortage of time, money and technical knowledge creates a fear of change and perpetuates a “why fix it if it isn’t broken” attitude, which is understandable on many levels.
Your new cloud phone system will impact every aspect of your business operations for years to come. Rafael Cortes, Foehn head of marketing, explains why an appraisal your phone provider is critical.
Rafael Cortes, Head of Marketing at Foehn, discusses open source as the key to the future of innovation for unified communications
Rafael Cortes, Foehn head of marketing, highlights how business management can counter the risks to business-IT alignment.
Upgrading the old dog and bone: How VoIP telephony is making communication nightmares a thing of the past
The new telephony tricks that could help you scale your business VoIP is here to stay, and Alex Larcombe from Virgin Media Business is here to tell us why.
Hull broadband provider KCOM aims to be among the first UK cities to ditch copper telephone lines. While the move is part of a grander plan, is it set to impact companies?
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
Rafael Cortes, Foehn head of marketing, explains why simplicity and intelligence in cloud phone system technology design are key for good user experience, and counter the threat of “burn-out” in the drive for collaboration and transparency in business culture.
For a business to compete effectively in the modern world, it needs an online presence but this goes further than just having a website. In fact, an outdated website could just as easily have a negative impact on your business as not having one at all.
Take a good look at your phone system. If it’s more than five years old, it’s probably slowing down your business compared to your competitors. Such has been the acceleration of phone technology over recent years.
In part four of his series, James Passingham explains why the demand for simplicity and control in cloud phone systems and contact centre design is a growing reaction to automation-overload.