The ways you stay in touch with your customers will differ to the ways you stay in touch with staff.
Last year the tech press was obsessed with chatbots – artificial intelligence driven chat programs . It seemed to be all techies could talk about, but this year?s poised to introduce a new, more subtle shift to businesses around the world: chatops.
New research complied by Perfecto has revealed which platforms are being most utilised by growing businesses when it comes to digital testing plans ? with YouTube, Facebook and WhatsApp leading the way.