Realise this is going to be far more of a challenge than usual. First, the business has been performing less than perfectly – and the office staff hold management very much accountable (making no allowances for my stress-related illness). It’s hardly surprising: I am a great believer in the buck stopping with me and I understand that my employees’ lives were made a living hell during the six-week period of appallingly low quality-control. My staff are quick to point out everything that is wrong and quick to demand why on earth it hasn’t been 100 per cent fixed. It is sorely tempting to ask them to do it themselves if they think it that easy – but I am too sympathetic to go there. Second, I am far from resilient to even the smallest criticism. Not sure if this is going to be a permanent thing but my illness has caused a huge lack of confidence. The slightest remark from even the nicest of staff makes me want to run to the hills, so I’m not sure I’m going to last the course of doing all the assessments. A few employees contributed to my being ill and if I never saw them again, it would be a day too soon.
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