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Testing Shopify Payments On Your E-Commerce Platform Before Going Live

test shopify payments

Shopify payments is a well known and highly popular online payment solution for Shopify web platform users. If you use Shopify as your website provider, then it quite literally pays to test shopify payments on your e-commerce platform before going live.

Testing Shopify payments should ensure a smooth customer experience, free from errors or difficulties so that it’s as easy as possible for you to make sales and for customers to use your payment gateway when your online store is live.

Read on for tips on the key steps to following when testing payments on your e-commerce platform. 

What Are Shopify Payments?

Shopify Payments is an all-in-one payment processing tool that means that anyone with a Shopify ecommerce platform can access and process online payments via their website.

The software accepts all major credit and debit cards including Visa, Mastercard and American Express as well as newer payment options such as Apple Pay and Google Pay and ensures a streamlined checkout process.

The main benefits of Shopify payments is that it removes the need for any third party payment gateways, whilst providing a secure payment process for merchants and customers within the Shopify platform.

This in turn means that website owners can offer their customers secure transactions with a lower risk of fraud and chargebacks occurring.

Setting Up Shopify Payments

If you like the sound of Shopify Payments, the good news is that it’s simple to set up. Whether you already have a Shopify website, or are thinking of setting one up soon – here are some simple steps to follow to ensure that you will be able to process payments on your website effortlessly with Shopify.

  • Log into your Shopify account.
  • Click ‘settings’ on the left-hand menu
  • Locate ‘Activate Shopify Payments’ in the menu and select
  • Then simply follow the prompts to complete the setup process. (Note that you will need your business and banking information to hand)
  • Once you’ve entered everything, agree to the Terms of Service and click ‘Activate’
  • After you’ve completed the activation, you can enjoy customising your payment settings. Consider your refund policies, payment capture delay and more in this step.

Why Do I Need to Test Shopify Payments?

Testing is a key part of any new product roll out, and setting up online payments is no different. A poor checkout process has the ability to annoy customers and lose you business, so it’s important to thoroughly test your payments set up before you go live with it.

Testing before launching will ensure that:

  • You can find and fix any issues that may stall payments being processed
  • Customer have all the information they will need during the checkout process
  • It’s easy for customers to make a payment and for you to manage it too
  • Different currencies and card providers work as expected in the checkout
  • If you’re using Shopify Payments with another e-commerce platform, you will need to make additional checks to ensure it’s compatible outside of the Shopify platform.
  • Any charges made by Shopify are accurate and as expected. Make sure that you’re not overcharged and that you know the timeframe charges will leave your account
  • Payment card industry (PCI) regulations and compliance needs are followed as failure to comply can result in penalties and legal headaches.

Whilst setting up a payment system on your Shopify account is easy – always be sure to take the take to fully test it to check off the points above. This will help you to ensure that you’re delivering a secure and easy to use checkout experience for your customers.

How to Test Shopify Payments

So you know why you need to test, but what are the steps to follow when testing Shopify Payments? Shopify has a ‘test mode’ within its platform which means you can test payments without actually charging a payment card.

To use this;

  • Go to your Shopify admin panel and find the ‘settings > payment providers.
  • From here, click ‘manage’ next to the Shopify Payments, then click ‘Activate’
  • Under the ‘test’ section, click on ‘enable test mode’

What Tests Should You Do?

It’s useful to run through the kinds of scenarios that you as a seller or customers would experience in the day-to-day use of the payment process on your e-commerce site.

For example, successful payments, failed payments, refunds and chargebacks. Try entering the wrong credit card details intentionally to simulate a failed transaction. This will allow you to see any error messages or prompts the customer would in a real life scenario.

Run the checkout process from start to finish, several times through. Start with adding items to the shopping basket, selecting the checkout options, abandoning the sale part way through, entering payment information and completing sales. Doing this will easily help you to spot any errors or hiccups that need fixing to ensure end customers can enjoy a smooth checkout and buying experience.

Analyse the results. Shopify provides detailed reports on transaction history so that you can track and analyse your payment processing. After testing, it’s important to take an objective look at what you have learned from the testing process. If your tests highlighted any areas that need fixing within your e-commerce payment process, Shopify has plenty of self help guides available and responsive customer service teams.

 

What Other Methods Are There For Shopify Testing?

Whilst the manual testing methods above will flag most issues that you’re likely to have, there are a couple of additional payment testing methods available to.

Shopify Payment Capture Gem simulates the process of payments and refunds without actually doing them for real. This is a great tool for developers to test in controlled environments.

Shopify Sandbox is a dedicated test environment where you can also test the process of payments and refunds without actually doing them for real.

Both of these options can be used in tandem with the other Shopify Payment testing tips above so you can test if everything is working correctly before going live.

How to Rectify Issues with Shopify Payments

Hopefully, the process of thoroughly testing your Shopify Payment system before rolling it out will allow you to process payments hassle free when live, but sometimes issues still occur.

If you experience any problems after going live, take the following simple steps:

  • Shopify Support Is Available: Shopify’s support team is a great first port of call for any issues you experience with its payment platform. Available by live chat, phone or email.
  • Review Settings: If payments aren’t running as expected and according to your testing, the first thing to check is that all of your settings are correct. Review payment capture delay and refund policy sections as a priority.
  • Re-check compatibility: Sometimes you may experience an issue with a particular type of payment. Apple Pay or Google Pay for example, whilst popular are still slightly less mainstream that traditional credit card payments.

If it’s just one payment method that isn’t working, it’s likely to be an issue with the supplier. Check their website or Twitter for any current known outages and when they’re likely to be resolved.

Similarly, if you have any plugins on your site, third party apps, or other add-ons, these may cause compatibility issues down the line too – particularly if they auto update!

  • Transaction History Checks: If you spot any discrepancies in bank payments compared to what you’re expecting from the transaction history available online, contact Shopify Support for help with this.

The Benefits of Shopify Payments

Setting up and accepting payments online can feel like a big step for some small business owners. If your business involves selling to customers online, being able to take and process payment via your own website, rather than just third party websites like Amazon or Not on the High Street, is one of the best things you can do for both your wallet and customer satisfaction.

Here are some of the key benefits for Shopify Payments: 

  • Speedy Pay-outs: If you value speed when it comes to getting cash in the bank, then Shopify excels. Most payments are deposited into your business account within 2-5 business days meaning you can stay on top of your cash flow forecasting.
  • Easy Payment Processing: There is no need for third-party payment gateways when using Shopify Payments. Everything is handled in one place which equals a slicker and safer online service for your customers
  • Lower Fraud Risk: Online payments will always carry some risk but Shopify Payments uses advanced fraud detection tools and encryption meaning it is able to reduce the likelihood of you or your customers facing financial losses due to fraud.
  • Customisable and easy to use: Business owners have enough to worry about, so Shopify Payments prides itself on being easy to set up, use and extract data from. If you do get stuck there is plenty of support available online from the helpful customer services team to help you get back on track.

Overall, Shopify Payments is simple to use, convenient for business owners and customers, and ensures fast, reliable online payment processing that seamlessly integrates with its e-commerce platform.

Are There Any Limitations to Shopify Payments?

Whilst there are lots of positive points for Shopify Payments, consider these limitations too. Weighing up the pros and cons will allow you to decide if it’s the right payment platform for you.

Shopify Limitations To Be Aware Of: 

Country Availability

Currently, Shopify Payments is available to the United States, Canada and The United Kingdom, Australia, New Zealand and a few others. Outside of this core group, you aren’t able to use the service yet.

Industry Restrictions

Only some types of products and services can be sold using Shopify Payments. CBD oil, firearms and tobacco products are not allowed to be sold via the system yet, so if you operate in one of these restricted industries, you will need to use an alternative Payment Processor on your Website.

Chargebacks

Part of selling to consumers is your need to abide by The Consumer Rights Act 2015. Under this, customers can request a chargeback on their credit card if they don’t agree with a transaction. This means if you have a lot of customers doing this, you may feel the pinch on your side.

Fees

Whilst a competitive option, Shopify does charge for you to use its payment processing tools. Knowing about the credit card fees, chargeback fees and subscription fees is important for budgeting if you can afford to set up online payment facilities. Businesses that are only just starting, or have low purchase volumes may need to wait until they have a steady income before branching out to online sales.

You should consider these carefully and weigh up all of your options before deciding on a payment processor for your website.

What Alternatives Are There To Shopify Payments?

As you would expect, there are plenty of other online payment processors available. This means that if Shopify isn’t quite right for your e-commerce venture, you will likely find another perfect fit in the list below!

  • PayPal: PayPal is a widely used payment processing solution that allows businesses to accept credit card payments, as well as PayPal payments. It offers easy setup and management, with competitive fees and fast payouts. PayPal also offers advanced fraud detection tools to protect businesses and customers from fraudulent transactions.
  • Stripe: Stripe is a popular payment processing solution that allows businesses to accept credit card payments directly on their e-commerce platform. It offers advanced features like subscription billing and supports multiple currencies. Stripe also offers strong security measures and a user-friendly interface.
  • Square: Square is a payment processing solution that offers a range of features, including in-person payments, online payments and invoicing. It also offers advanced features like payroll management and customer loyalty programs. Square is easy to use, with competitive fees and fast payouts.
  • Authorize.net: Authorize.net is a payment processing solution that offers a range of features, including recurring billing and fraud detection tools. It supports multiple payment methods and currencies and offers easy integration with e-commerce platforms. Authorize.net also offers strong security measures and a user-friendly interface.
  • Braintree: Braintree is a payment processing solution that offers a range of features, including credit card processing, PayPal payments and Apple Pay. It supports multiple currencies and offers advanced fraud detection tools. Braintree also offers easy integration with e-commerce platforms and a user-friendly interface.

When considering an alternative to Shopify Payments, it’s important to evaluate each option based on your specific business needs, including features, fees and ease of use.

Final Thoughts

Being able to take payments from customers online is an important part of e-commerce businesses. Whether you’re brand new to online payments, or are making the move from selling on third party sites like Amazon to your own website, choosing and testing payment processors is an important step to get right.

Shopify Payments work well with Shopify platforms and other website setups and can be easily tested for compatibility to ensure that you offer your customers the best checkout experience possible!

 

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