The founder of Mr Clutch Autocentres, Joseph Yussuf, prefers to source new franchise owners from inside the business rather than outside because they’re the ones in the know and they have a proven commitment to the company. “We always treat staff like family,” he says. “Those that have a stake in the business care and nurture the business. We’re very selective with franchisees. Some are in it for the money but you want people who are in it for more than that.” Mr Clutch operates through direct ownership and franchises. It currently has more than 40 centres across the UK, employs more than 300 staff and has an annual turnover of £18m. It’s been operating for 30 years. Yussuf says allowing long-time employees to share in the ownership of the company also creates a good working culture. “I’ve still got members of staff that were with us in the beginning who now have their own franchise. People who retire want to come back for the Christmas party,” he says. “If we retain people who were there in the early days, it shows that the employees can stay until the point of retirement. The fact that the business has been able to evolve to that is pretty good given that it’s been pretty tough during the past two decades Picture source
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