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The biggest business sin of all

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My first frustration was the arrival of our computer techie, who took approximately two seconds flat to agree that the sales database wasn’t working properly. I’d been saying this for months to our outside specialist trainer, who had even been in to do a day’s training at vast cost – and who still assured me that any problems I was encountering must be down to staff incompetence. The reality is that we are missing half a ton of information that had been inputted but not stuck over several months.

My temper isn’t improved when I find out that the finishing department has ignored my list of instructions. It’s bad enough if an area of business isn’t running correctly but even worse to know that 90 per cent of problems could be avoided by people simply following advice. My managers tell me this issue is one of the most frustrating and demoralising – and yet it is a sin that they themselves commit.

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