(3) Michael O’LearyWithout hesitation, O’Leary constantly talks about how cheap he and his company are and how much he openly resents the customers who made him rich in the first place. There are just too many to count! Take, for example, his publicly unveiled opinion on refunds: “You’re not getting a refund so f**k off. We don’t want to hear your sob stories. What part of ‘no refund’ don’t you understand?” His biggest rant arguably comes after a customer complained about being forced to pay an extra fee of over £200 after she fell foul of the airline’s rule that passengers must print off their own boarding passes in advance. O’Leary branded those who object to the penalty charge as “idiots” who should “b***er off”. The outspoken chief executive said passengers who arrive for flights without a pass are “stupid” and it is right they are charged £60 a time to have one printed at the check-in desk because it is their ‘f**k up’.” Suzy McLeod, the passenger in question, had to pay to print boarding passes for herself, her parents, and her two children so they could fly home to Britain from Spain. O’Leary said: “The mother pays £200 for being an idiot and failing to comply with her agreement at the time of booking. We think McLeod should pay another £47.40 for being so stupid.” –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
(4) Marcelo ClaureAfter T-Mobile’s US boss, John Legere, posted a tweet referencing Sprint’s disastrous “All-In” package launch and subsequent U-turn after people objected to a proposed limit on video-streaming speeds, Sprint CEO Marcelo Claure took to Twitter and fired off a testy rant calling T-Mobile US “bulls**t” and accusing the firm of being “cheap” and “misleading” its customers.
@JohnLegere I am so tired of your Uncarrier bullshit when you are worse than the other two carriers together. Your cheap misleading lease— MarceloClaure (@marceloclaure) July 2, 2015
@JohnLegere imitation is a joke. You trick people to believe that they have a 15 dollar iphone lease payment when it’s not true. You tell— MarceloClaure (@marceloclaure) July 2, 2015
four times that CEOs chose to blame a sticky situation on others. By Shané Schutte
@JohnLegere them they can upgrade up to 3x but you don’t tell them the price goes up to 27 dollars when they do. You say one thing— MarceloClaure (@marceloclaure) July 2, 2015
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