
Effective communications play a fundamental role
The density of the digital world has reached a tipping point with more than a billion people on Facebook, 5.6bn mobile devices and 14 per cent of all economic activity transacted across digital resources. More importantly, the connections and communication flowing across digital technologies create opportunities of value for businesses of all sizes. “Making Technology Work For Your Business”, a survey carried out by the British Chamber of Commerce (BCC) in partnership with BT, found that three-quarters of firms believed that missing calls could damage business, while 64 per cent claimed customer service had improved largely due to the internet.Flexible working
In the report, BT SME MD Danny Longbottom suggested that another change fuelled by internet connectivity and technology is remote working. He said: “Our research with the BCC found that almost half of UK SMEs have staff working away from the office once a week, with 28 per cent having someone working remotely every day.”- Supporting your business plan with evolving technology
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