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The Telecoms Team: Changing an industry keen on "opaque billing"

3 min read

04 March 2015

The founders of Everline Future 50's The Telecoms Team have spent the last 15 years helping organisations to audit and manage their telecoms services and usage. Over this time the technology’s changed a lot, but according to them "the way telecoms providers treat their customers hasn’t change a bit".

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Name: The Telecoms Team
Industry/sector: Telecoms
Date founded: 2010
Managing Director: Matt Atkinson
Location: Hertfordshire

“The sad truth is that the telecoms industry thrives on its complex contracts, tariffs and opaque billing,” the business said. “Why? Well, the typical business unknowingly overspends by 20 per cent or more a year because of it – all of which ends up as excess supplier profit and bonuses, so there’s no incentive for suppliers to really change.

“So in 2014 we decided to stop trying to get telecoms companies to change their ways, and we set up our own telecoms service. With the simple aim of providing our customers with a truly objective and different way to buy and manage their telecoms services. We achieved this by making things simple. We don’t spend our time creating complex tariffs (that hide margin) like most Telco’s as we only have one simple tariff – the wholesale tariff that we buy at on behalf of all customers.”

There is a monthly management fee based on the size of the telecoms estate and the work required.

“We’ve only just started, and so we’ve a long way to go,” the business added. “We can’t yet offer every type of telecoms service; but we’re covering fixed, mobile and broadband services, with partners like BT and Vodafone. We’ve got our first customers on board, and they’re loving the change and flexibility of how we deliver services. And with millions of UK businesses spending billions on telecoms services, we’ve got an enormous opportunity in front of us. We’re taking things one step at a time, and for now we’re focussing on quality service and ensuring we’re as good as our word.”

Matt Atkinson explained that IT, procurement and finance departments often ignore underlying problems that drive up costs in the first place.

“Most wastage and excess cost,” he argued, “comes from issues such as over capacity, misuse, billing errors, poor processes and a lack of clear management information. Changing suppliers is often seen the quick route to saving money, but often fails to deliver the expected results. However, devoting management time into gaining a real insight into network costs will generate significant long-term sustainable savings independent of any change of supplier.

“Once you are in control of your costs and usage, you will be able to reap the benefits 
of improved staff productivity and efficiency, have a better understanding of your company’s communications and be able to make more informed decisions on what new technology and services you should be investing in to gain a competitive advantage.”

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