Name:Interact Medical Industry/sector: Recruitment Date founded: 2006 The boss: Steve Young Location: South East Latest turnover: £39.4m Three-year compound growth rate (%): 41.77 Latest EBITDA: £1.8m
The performance of Interact Medical is proof that loving what you do and staying close to the business pays off. Despite their leadership roles, both founders have claimed that they are recruitment consultants at heart, with a desire to remain close to the shop floor of the business. “If people came here and didn’t know us they would think we were part of the rest of the team,” said co-founder Marty Bettles. He also noted that Young often found it difficult to “step away” from personally dealing with some doctors with whom he built a relationship with over the years. The key word is relationship, and Bettles suggested that it was what the business was all about. In fact, staff are encouraged to meet their locums and to take them out for meals. This is meant to give the locums confidence that they know the person they are dealing with and helps the consultant understand their locums in turn. For Bettles, the focus on building relationships comes hand-in-hand with recruiting high-calibre staff, who are in it for the long haul and understand the importance of relationships and providing continuity of service to clients and doctors. Bettles is proud of the company’s annual staff turnover, which runs at between five per cent and eight per cent a year, and 25 per cent of staff having worked for the company for over four years. Bettles admitted, however, that some of the company’s growth was due to the increasing reliance on agency staff from the NHS.
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