We have disposed of what my coach refers to as internal terrorists, and the couple of juniors who are valiantly attempting to take on this role have about as much help as a dying mouse in a starving cattery. What all three of us in management battle with sometimes are the long term staff members who are – very simply – hugely ineffective. They can be inadequate in different ways or in every way from speed or efficiency of their performance through, most of all, to their accountability. However, where this is difficult for us as management is that this failure of long term staff tends to bring on huge amounts of anger. We ferociously debate whether the employee has turned bad or the company’s standards are higher, both at length and somewhat tediously. Black clouds hang over the buildings. Really, though, if we search our hearts, the honest truth tends to be that the employee was always completely inadequate and while we may be genuinely disillusioned, the anger is mainly directed at ourselves for such a colossal error in judgement.
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