1. Digital convergence
As the worlds of physical and digital are converging, consumers expect a uniform service regardless of the world they are in. There is also a convergence of the personal and business use of technology backing up the trend.
2. Digital experiences
In today’s digital age, the digital experience delivery will either make or break any firm, as customers are forcing businesses to recognise the importance of the software and its association with the brand.
The APIs (applications platform interfaces) provide “open access to useful functionality through network – based services using technologies that are readily accessible from a broad range of programming environments.” (Forrester)
4. Business taking ownership of intelligence and process
In today’s increased pace of business, the IT is beginning to lost its ability to control business intelligence platforms. Other functions which are more user-friendly and have self-service features will start to battle the IT over control.
5. Overcoming data limitation
Firms will embrace cheaper and more agile methods for data sharing and analytics. The next generation smart systems will overcome limitations and innovate the business world.
6. The reinterpretation of ‘identity’ and ‘trust’
The report shows that it is difficult to identify interfaces that people trust because the majority of data breeches comes from trusted insiders. The continuous consumerisation of IT will push its need to catch up with this trend.
There will be a number of transformations in infrastructure, as leading companies strive to deliver “blazing fast performances on a variety of workloads, all at an affordable cost and level of complexity”. (Forrester)
8. Cloud and mobile strategies
The benefits of the cloud will depend on the redesign, the speed with which applications are re-written, while mobile strategies will have to be reconsidered as mobiles are now part of a wider approach.
9. IT moving towards an empowered business practice
Forrester’s research shows that the leading IT organisations are shifting towards ’empowered business technology practices’ (e.g technology service broker).
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