“I had been running my outsourced transcription business privately from home since the late nineties and while the business was going well, I found the tapes were taking too long to get to me – jolly old Royal Mail!” quips Phillips. “I remember reading about the new trend of digital dictophones and that’s when I realised there was a business here. So I tried it out on a few clients and thought ‘Hey, presto – this is just perfect’.” Phillips went on to set up her website OutSec in 2002 which is catered towards transcribing large bulk reports for professionals and corporate companies, typically in the medical, surveying, legal and insurance markets. All the clients and typists have a password and login so they can access the OutSec website. Once the client uploads a sound file onto the site, it gets allocated to their personal, dedicated secretary which, as Phillips explains, is hugely important for quality reasons. “Our clients like to know they can rely on getting a consistently high standard of work as well as someone who is familiar with the nature of the company’s work. Most of our typists were previously secretaries to PA’s and have around five years experience in a given sector. Otherwise the grammar would no doubt be up the spout! In fact, I’ve discovered that 99.9 per cent of transcribers that haven’t been properly trained aren’t going to be 100 per cent accurate.” OutSec also ensures a consistently high standard by allowing their typists three times the length of the duration of the soundfile to carry out the transcribing. “So we give them ninety minutes to type up a thirty minute soundfile. Of course, they don’t need that amount of time, but we deliberately give that leeway so they can double and triple check their work and carry out Google searches,” says Philipps, “It’s really that fine-tuning and attention to detail that makes us unique in the market and explains why we’ve grown so fast – we’ve never lost a single client.” Philipps says that OutSec’s 350 clients probably equates to around 2,500 users as their clients range from sole individuals to, for example, a legal firm that uses up to 100 dictators. Picture source
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.