Telling the truth about SME life today

Wednesday, 10 June 2009

Basking in unheard of pleasure of working with someone highly competent in customer service!  My pal is now well installed with her temporary feet under the desk and doing the job as if she never left.

aving someone seriously experienced in the office makes such a dramatic difference to me. Lovely, too, to have a friend around. My old woodworkers barely remembered her, though as the pc lot they are, finally identified her as having been well endowed… charming. However, she has lost a ton of weight, of which I am pretty jealous anyway, so has now been nicknamed by us as “shrunk-on-top”. Am now able to turn more attention to remainder of staff. Disciplinary process with useless junior woodworker kicked off the day, so one more down there. Finally got it through to right hand that he has serious problems in the sales office with one of his lot and got him onto case of sorting that one. 

More positively, spent good time training new accounts person and better still had bright idea of persuading pal to return to train customer services when they are back from holiday next week. Do not think they’ve had sufficient time and support, and a few days with her should sort everything out and save a potentially good member of staff.



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