When a business fails: the lessons

Back in 2000, we had a booming £20m courier business – 165 employees, in 42 depots across the UK. The internet was going to change consumer activity forever, with more and more people shopping online and waiting at home for their deliveries. “I’m planning for £50m-worth of home deliveries and I need you to help me cope,” the logistics director of a major high-street retailer told me. What happened next at Speed Services? It’s a brilliant story of crisis, response and real business education. Click here. First published in 2003.

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