How do you know?To find out I did a bit of social media research, asking employees about bosses they loved and hated – the sort of boss they would want to be, the sort of people they see in management roles. I discovered three things employees want more than anything First and foremost, they want open and honest communication. They want to understand where the business is headed, what the vision is and be kept up to date with how things are going. They also want to be respected and valued as individuals, and as contributing members of a team. Last but not least, they want to know what’s expected of them and be trusted to get on with it. Identifying the right people for a management role is the vital first step. It’s about finding people who understand the importance of these three employee needs. Ideally, they’ll share your values, will be good with people and command respect rather than demand it. They won’t always be the best in their role – that is important to remember. Then it’s all about training and developing them. If you have the time and skills to do this yourself, then great, if not, then external help will be invaluable. For many business owners this means sending their new manager on a course for a day or a week, which is better than nothing. Having come from a business that excelled in developing managers, I would recommend a more long-term approach, ideally with a trainer/mentor, who will hold your manager to account for practicing what they learn. The McFreedom System® was developed by Marianne Page, who started her McDonald’s career as a restaurant manager where, yes, she flipped burgers and fried fries, before joining the training team in Hamburger University and moving on to more senior leadership roles within the business. By putting such a system in place, business owners can free up their time to grow their business. To learn more about The McFreedom System® pick up a copy of Page’s new book Simple, Logical, Repeatable, available on Amazon.
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