The open plan office working and growth of hot-desking means we are all working in closer proximity with our colleagues than ever before. Consequently, manners, politeness and respect in the workplace have never been so important.One company that has been promoting the importance of good manners is Tesco. Earlier in 2016, the retail giant discussed the fact its managers were encouraged to say “please” and “thank you” to staff and praise them when they did a good job. The strategy appears to have worked. In April, Tesco announced a pre-tax profit of £162m, its first quarter of growth since 2013. But any company looking to replicate this success will need to do more than simply ask managers to say please and thank you – as this is unlikely to deliver long lasting change. Instead, encouraging good manners at work is a strategy that needs to be supported by a cultural change. Good manners and respect for others needs to be a core part of the company values and embedded in the culture. People need to think and behave differently in a way that is more empathetic, kind and caring – they need to tune into the emotional intelligence. Emotional intelligence governs how we behave, how we think and what we say, our relationships with others and how we make decisions at work which will impact others, our own performance and results.
Why managers need to become more emotionally intelligentEmotionally intelligent managers are self-aware – they understand their own emotions and those of others. They know themselves – their strengths and weaknesses, warts and all. This enables them to be in control of their emotions at work and they can empathise with their colleagues. They build strong relationships because they know how to react in different situations and what to say and do to make others feel better and what it takes to inspire them. Read more on workplace culture:
- The five best and worst companies to work for
- Workplace bullying is a “vicious cycle” that needs to stop
- Creating the perfect working environment discussed by British startups
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