In the report, younger employees (18-24) said that they rated their knowledge of devices and applications as higher than the IT department (51 per cent). Only 31 per cent of 45-54 year olds felt the same.
This may be due to a proliferation of devices and apps that can be used in the office.
However, while young employees may be savvy with their computers, they may not be aware of its dangers. The danger of Shadow IT is an increasing concern for businesses when vital information is being stored exclusively online.
Steve Browell, CTO of Intrinsic, believes that businesses would be wise to invest in their IT so that employees find these services preferable to resolving their own issues.
He said: Businesses need to adapt to make sure the IT department is offering the right kind of advice and guidance, especially when responsibility for security and privacy ultimately sits with them.
“There are solutions to most known problems in IT, yet there needs to be a higher incentive to deploy them and create better environments to suit all.|”
It may be that companies need to develop more complex technology policies, which explicitly state what is and what isn’t OK to use in the office.
Compromise and collaboration is needed between both individual attitudes and corporate culture. This will enable all parties to become more culturally and operationally agile when responding to the everyday opportunities IT can provide,” Browell said.