Communication and connectionRunning a global business with operations spread across multiple countries is challenging at the best of times, particularly when you are having to navigate multiple time zones and language barriers. With employees also working remotely and being detached from the company’s central hub, it’s crucial that you form an ongoing and open dialogue.
Leaders need to respond quickly and address reality. They must recognise the new, difficult facts on the ground and their narrative must be honest, simple and direct. Communication style is at the heart of this.While establishing clear communication pathways have always been of the upmost importance to leaders, this has now moved far beyond communicating wider company news and trajectories, to a process whereby leaders and senior management actively engage with team members directly, and on a regular basis. The key here is to empower team members and offer support amid the ongoing market uncertainty, whilst avoiding the pitfalls of micromanaging. This process doesn’t just apply to employees. Successful oil companies also rely significantly on building strong working relationships with key industry players including governments, private equity and non-bank lenders, development finance institutions and local civil society organisations. Over the past six months, it has become paramount that oil executives have become more focused on connecting and engaging with these stakeholders, in the absence of face to face interaction.
Leverage local partnershipsWith a vast number of industry employees including oil rig, refinery and pipeline workers re-locating, it is essential that company executives leverage their local networks and partnerships to ensure on the ground assistance and engagement. Ultimately, companies who come out on top will be those who remain agile and adapt with the rapidly developing situation. For this you will need a revised, perhaps reinvented business model, which is resilient enough for the new times. If your normal country representatives are no longer available, consider creating new teams or tapping into local talent networks and re-distribute responsibilities accordingly.
Teams also tend to thrive when they are co-located, so re-assigning employees to form new teams within their immediate proximity can also help to boost productivity and company morale.It’s important to remember that these teams can remain flexible, and as the energy market landscape changes, they can be modified to suit the company’s immediate priorities.
Embrace the digital revolutionEven before the ongoing pandemic, many organisations faced considerable IT challenges. Now, COVID-19 is pushing companies to operate in new ways and IT is being tested as never before. Leaders across all industries have benefitted from embracing the right technologies amid the global shift to working from home. From Zoom calls and Microsoft Team chats to shared spreadsheets and cloud storage solutions, these tools have allowed executives to effectively steer operations and monitor employee progress. Whilst the same applies within the oil industry, some executives have gone one step further to bridge distancing issues by using the latest digital developments. For example, the Covid-19 pandemic has encouraged several oil executives to accelerate their companies use of remote drilling and fracking technologies. This has kept oil wells operational and employees on the clock. The adoption of digital inspections in maintenance and manufacturing has also helped oil companies to stay on track and make faster decisions, both in relation to current and future projects.
Champion transparency and authenticityWhile the very priority of an organisation during a pandemic is the safety and well-being of its workforce, firms must also address how critical functions can be performed and monitor operations constantly. Effective leaders will need to make sure that their employees feel safe and appreciated. Employees are looking for leaders to be trustworthy, compassionate, stable and hopeful. You don’t have to be in the building to be visible and show a strong leadership presence! Being transparent, particularly amid the relentless stream of industry news, will help reassure employees about their position in the company and the role they can play in its future.
Rather than being evasive, now is the time for leaders to step up and be honest about the priorities for the company, realistic about the challenges ahead and change behaviours and processes where necessary.Running any company from home comes with its own unique challenges and leaders will need to commit to bold structural moves and embrace new ways of thinking to successfully adapt to the new Covid era. Actions taken now can have a direct impact on the survival of the company and how it can successfully rebound from the global downturn. Business impact analysis on the chain of activities and functions, along with interdependencies (e.g. people, process, technology, data, facilities, third parties) can also help to inform potential mitigation strategies. It is vital that executives don’t overlook the fundamentals of good management. For example, communicating and connecting effectively with both employees and industry stakeholders, remaining transparent and open amid the current turmoil and recognising employee’s individual and collective strengths.
Looking ahead to the futureWhile businesses focus on supporting employees, customers and suppliers, stabilise revenues and reshape their businesses to align with the present circumstances, leaders will need to evaluate opportunities for growth and optimise their company’s resilience. They will then have to swiftly turn their attention to the next period. With an unpredictable economic recovery over the horizon, new competition and opportunities will rise – with that, business practices, leadership mindsets and corporate behaviour will move into a new era as industries reinvent themselves and redefine their purpose. Agility, flexibility, visionary thinking and bold action will be paramount in this new age of opportunity as the oil and gas ecosystem reconfigures and rules of the next normal toughen.
Share this story