After initially expanding across German cities including Munich, Berlin, Dusseldorf, Cologne and Hamburg, it launched globally and entered San Francisco and Vienna before debuting in London in December 2014. Since that time, the sharing economy has received an increased amount of awareness, demonstrated with the launch of trade body the Sharing Economy UK (SEUK), and the government pledging to use the channels for business travel. DriveNow UK’s business development manager Rosie Thompson-Agnew explained that the London launch has comprised a fleet of 270 vehicles including the BMW 1 Series and MINI Countryman, though it was newly bolstered by the arrival of 30 electric BMW i3s in May. “We’re making car use fit the way people and businesses want to live their lives, on-demand,” Thompson-Agnew said of the concept. “For some people and businesses it doesn’t make sense to own a car when you just need one on an occasional basis.” Launching in Germany and London required different approaches, however. A city-by-city strategy was applied in Germany, but the UK’s capital is being dealt with on a borough-by-borough basis as the marketplace grows. In particular, it was northeast London that DriveNow chose to focus on. “We launched in Hackney, Islington and Haringey because they’re all interlinked, and we wanted it to be a fluid service where people could travel within the boroughs for short journeys,” Thompson-Agnew revealed. “We’re now in Waltham Forest too.” “There’s no minimum journey time – you can drive by the minute, hour or select hourly package options in the car through the in-car screen. You can park and end your booking in any resident’s bay or pay and display space within the four operating boroughs, so you can travel one-way and don’t have to bring the car back to the same parking space. We’ve evolved car sharing.”
In terms of the business use, there aren’t any restrictions on the size of the business, which seems appropriate given that DriveNow is very much a startup while BMW is fully established. “I look at small, medium and large businesses, as well as individuals. It’s very much for companies who want a cost efficient and sustainable alternative to fleet/hire cars or taxis,” Thompson-Agnew said. “I work with quite a lot of companies in shared offices, but clients can have anything from ten people to 1,000 people. Some companies will say ‘we’ve got partnerships with other car clubs already, so do we need this?’ But we offer something that’s different and you don’t need to book in advance as DriveNow is all on-demand, with no need to know how long your journey is, and no annual fees once you’ve registered. You can use the service as and when you want.” When it comes to DriveNow and BMW’s role within the sharing economy as a whole, she added that it’s about connecting with other businesses with similar ideas to create services that are yet to exist – aided by the market’s flexible and spontaneous nature. In March Real Business spoke to Alexandra Depledge, Hassle.com CEO and SEUK board member, who explained that the trade body’s goal is to define the meaning of the sharing economy while raising the profile of businesses and uniting them in the process. Of the SEUK, Thompson-Agnew said: “I think it’s a really good way forward. For me, it’s really important that businesses, startups and entrepreneurs connect with each other and can benefit from one and other’s services. If small businesses work together, they’re much more likely to flourish because they can work together and utilise the services of businesses they are in partnership with.” There’s a long road ahead for DriveNow UK though, especially in comparison to the German parent operation which has a strong following already – it topped 100,000 users in Munich alone back in February.
“In London it’s a new service, so there are challenges in explaining the flexible, on-demand, one-way concept to customers. It helps that there are real issues with the cost of owning a car in a city, like insurance, for example. “We try to make the service open, so as long as you’re over 21 and have had a driving licence for two years then you can join,” Thompson-Agnew said, detailing how the company will look to overcome challenges. It costs £29 to register to DriveNow while cars are unlocked and activated with a customer card – or alternatively, compatible iOS and Android smartphones can be used. The rate of hire is then 39p a minute with a £20 cap for the hour and cars can be parked for free within relevant boroughs. Despite the omnipotence of BMW, it will have learned valuable insights from BMW i projects on the best approach for a young company to take when tackling such a new and competitive space, which makes for an interesting mix. It’s especially handy for DriveNow which gets the best of both worlds to innovate on its own steam, just like any other startup – albeit one with a doting parent behind it to provide support and structure where necessary. By Zen Terrelonge
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